Cancellation Period: Customers may cancel their service order within 24 hours of making the payment without penalty.
Cancellation Fees: If cancellation occurs more than 24 hours after order payment, a cancellation
fee of 25% of the total service cost will be charged.
Refund Eligibility: Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.
Process for Cancellation: To cancel a service order, customers must contact our customer service department at support@metaviable.com.
Changes to Other Service: Changes to other service may be accommodated depending on availability and must be requested at least 48 hours before the payment have been made. Additional charges may apply for changes made outside of this timeframe.