Privacy Policy

Meta Viable > Privacy Policy

Introduction

Meta Viable Sdn Bhd (Company No. 202201024382 (1470079­D) and members of its groups of companies in Malaysia (referred to as “MVSB”, “us” or “we” or “our”) are committed to protecting personal data of our customers, partners, suppliers, visitors, agents, applicants and beneficiaries and personal data of individuals who work for, or act on behalf of our customers, partners, suppliers, visitors, agents, applicants and beneficiaries (collectively, “data subject”) that have been provided to us.

 

This privacy notice (“Privacy Notice”) explains what and how the personal data is collected and further processed (as defined in Personal Data Protection Act 2010 and or other applicable laws), with your consent, for what purposes it is collected and further
processed by us, source (if any) of personal data, to whom personal data is disclosed and how to access and update your personal data, and where to go for further information in respect of the personal data through the use of MVSB’s mobile applications and websites (respectively “Apps” and “Websites”), as well as products, features and other services operated by MVSB (collectively, “Services”).

 

“Personal Data” is any information which can be used to identify you or from you are identifiable. This includes but not limited to your name, nationality, telephone number, email address, bank and credit card details, personal interests, your images, your
identification numbers or passport number, date of birth, marital status, health information and other information as required by us from time to time.

 

If you provide us with personal data of other individuals, you hereby represent that you have obtained consent from that individual prior to providing their personal data to us.

 

  1. Collection Of Personal Data

We collect Personal Data about you in the ways listed below. We may also combine the personal data collected from various channels:-

  1. You provide your Personal Data to us

We collect Personal Data about you in the ways listed below:-

  • Complete a consent form or a user’s registration form (such as your name, contact information and other identification information where needed);
    • Interact with our social media pages (such as your social media account ID, profile photo and other publicly available data);
    • Participate in contests or events organized by us;
    • Fill up demographic information in surveys ;
    • Contact us through our various customers support channels (such as chat, messages, emails, call recordings, photo you submit to us, if any); and
    • Verify your identity through various means (such as social media logins, submission of photo or independently verified payment card information)

 

  1. When our services are used

We collect your Personal Data through normal operation or use of our Apps, Websites and Services such as the following:-

  • location information;
    • transaction information (such as payment methods includes FPX, online banking and credit/debit cards);
    • feedback, review, ratings and compliments;
    • information about how you interacted with our Apps, Websites or Services (such as features used and content viewed);
    • device information (such as hardware model and serial number, IP addresses), operating system version, file and app names and versions, GPS location, IMEI number and device identifiers or any information that may indicate device or app modification); and
    • personal data you enter in messages when you use our in-app communication feature.

 

  1. From other sources

We may collect Personal Data, including but not limited to your name, contact information and other identification information where needed from other sources. Such sources include:

  • Referral programmes, if any;
    • Our business partners, such as payment providers
    • Financial providers;
    • Credit bureaus, alternative credit scoring agencies and any other credit reporting organizations;
    • Publicly available or governmental sources of data;
    • When our users add you as emergency contact;
    • When our users add you as a recipient or beneficiary of any use of our Services;
    • When you use our in-app chat; and
    • Marketing services providers of partners.

 

  1. Sensitive Personal Data

Some of the Personal Data that we collect may be sensitive in nature in certain jurisdictions. This may include Personal Data pertaining to your race, national identification card information, health related data, treatment history as records (such as session times, completion status) within the Apps, location and photo profile, as applicable. We collect sensitive Personal Data only with your consent and/or strict compliance with applicable laws.

 

  1. When you provide Personal Data of other individuals to us

In certain scenarios, you may provide Personal Data of other individuals (such as spouse, family members or friends) to us. In such event you represent and warrant that you have obtained their consent for their Personal Data to be collected, used
and disclosed as set out in this Privacy Notice.

 

  1. Personal Data of Minors

As a parent or legal guardians, please do not allow minors under your care to submit Personal Data to us. In the event that such Personal Data of a minor is disclosed, you hereby consent to the processing of the minor’s Personal Data and accept and agree to be bound by this Privacy Notice and take responsibility for his or her actions.

 

 

  1. Use Of Personal Data

Your Personal Data maybe used or processed for the purposes of :

 

  1. Providing services and features

Your Personal Data will be used to provide, personalize, maintain and improve our Apps, Websites and Services. This includes using your Personal Data to:

  • Provide you with Services across our various business verticlas;
    • Create, administer and update your account;
    • Process, manage or verify your eligibility for our application of products, services, promotions, rewards and subscriptions with MVSB;
    • Conduct risk assessment or analysis;
    • Verify your identity and age, if necessary;
    • Allow you to participate in the loyalty programme or referral programme or marketing activities organized by our partners with MVSB;
    • Make your experience more seamless such as automatically filling in your registration information form one Service to another Service when you participate in surveys;
    • Perform internal operations necessary to provide our Services including troubleshooting software bugs and operations problems;
    • Protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
    • Invite you to participate in our events or surveys; and
    • Fulfill the services to you as a data processors when you provided consent to the data contractor for such services to be rendered.

 

In providing you with these services and features, we may use manual or automated means, including AI services.

 

  1. Safety and Security

We use your Personal Data to ensure the safety and security of our Services and all users. This includes but not limited to the following:-

  • Verifying your identity when you log in to the Apps or Websites;
    • Using device, location, profile, packages information, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities; and
    • Monitoring compliance with our terms and conditions and policies.

 

  1. User Support

We use Personal Data to resolve user support issues such as :-

  • Investigate and address concerns;
    • Monitor and improve our user support responses;
    • Respond to questions, comments and feedback; and
    • Inform you about steps taken to resolve use support issues.

 

  1. Legal Purposes

We may use the Personal Data we collect for legal purposes to investigate and resolve claims or disputes, detect/prevent any crime or as allowed or required by any applicable law. We may also use your Personal Data when we are required, advised, recommended expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority such as court orders, enforce our Terms of Service or other agreements and protect our rights or property in the event of a claim of dispute.

 

  1. Research and development and security

We may use the Personal Data for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services.

 

  1. Marketing and promotions

We may use your Personal Data to send you marketing communication relating to customized products or services (that may be of interest or relevance based on your profile) and we may communicate such marketing to you vide various means, where applicable (including by SMS, chat applications (eg Whatsapp, Telegram, LINE, Viber, WeChat), push notifications, call and by emails).

 

  1. User Published Content

If you choose to publish content (such as a review or comment) on MVSB’s platform, it will be shown publicly along with your Personal Data (such as usename and uploaded photo) and other information you have included in your content.

 

  1. Disclosure of Personal Data

We need to share your Personal Data with various parties including the following:-

 

  1. Other users
  • If you leave a rating and review, your profile picture, feedback and username may be available for other users;
    • If you are participating in loyalty programme or referral programme or marketing activities, we may share your Personal Data with the marketing teams or organizers; and
    • If you use our Apps chat service, we may share your mobile number and registered name with other parties to your chat.

 

  1. With third parties

  15.1 With third parties related to your use of MVSB’s account

  • If you use our payment services, we may share your Personal Data with another individual should you authorize and enable connection of his or her third-party service payment method to our payment service for the purposes of enabling your payment on Apps or Websites.

 

  15.2 With administrators of MVSB’s accounts that you may use
        • The administrator of any community group to which you link your MVSB’s account may receive transaction data when you carry out a transaction.

 

  15.3 With subsidiaries and ailiates
          We share your Personal Data with our subsidiaries, associated companies jointly controlled entities and an iliates. The group of companies of MVSB share infrastructure, technology and other resources with each other to provide you with consistent, reliable and secure experience when you use our products or services and for the purposes as set out in this Privacy Notice.

 

  15.4 With MVSB’s service providers and business partners
        We may provide Personal Data to our marketing partners, research firms, and other service providers or business partners. This includes:

  • Payment processors and facilitators;
    • Debt collectors;
    • Credit bureaus, alternative credit scoring agencies and any other credit reporting organizations;
    • Background check of anti-money laundering service providers, if needed;
    • Cloud storage providers;
    • Document storage and management providers;
    • Advertising and marketing partners and platform providers;
    • Data analytics providers; and
    • Service providers who perform identity verification services.

 

  15.5 With our legal advisors and governmental authorities
        We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties. This may take place to fulfil the legal purposes and any of the circumstances as follow:-

  • Where it is necessary to respond to an emergency situation which threaten the life, health or safety of a person; or
          • Where it is necessary for public interest.

 

  15.6 Business transfers
        We may share your Personal Data with other parties, in connection with any acquisitions, sales, mergers, joint ventures, consolidation, restructuring, financing or any other type of business transactions.

 

 

  1. Protection and retention of Personal Data
  2. Storage of your Personal Data

We may collect and store your Personal Data in electronic and/or physical form, depending on the requirement, Information may be stored at our and third-party premises within IT Systems (eg external cloud storages, internal or third-party management systems, emails, databases, hard drives), document warehouse etc.

We endeavour, where practicable, to process your Personal Data in a safe environment by preventing any unauthorized or unlawful processing of Personal Data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical and administrative security measures to protect your Personal Data and our network from unauthorized access. Some of these measures include:

  • Encryption of data in transit or at rest
    • Strict adherence to privacy and security practices
    • Periodic security assessment and reviews to upgrade our practices
    • Restriction of access to personnel who have a need to know such data.

 

  1. Period of retention of Personal Data

We will retain your Personal Data only for as long as such information is necessary for the purposes it was collected for. The retention period for Personal Data may also be an ected by the requirement of applicable laws. In all cases information may be held for a longer period where there is a legal or regulatory reason to do so or subject to law, a shorter period where the individual objects to the processing of your Personal Data.

 

  1. Your rights with respect to your Personal Data

In accordance with the applicable laws and regulations, we assure you that:-
• You have the right to know what Personal Data we have about you;
• You have the right to request a copy of your Personal Data;
• You have the right to correct your Personal Data to ensure it is accurate, complete, not misleading and up to date;
• You have the right to withdraw your consent from our processing of your Personal Data; and
• You can also ask us to restrict how we use your Personal Data where it is likely to cause damage or distress.
• You have a right We respect your rights and privacy by taking steps to ensure that your Personal Data is accurate, complete and not misleading and up to date.

 

If you are given the option to share your Personal Data with us and you choose not to, or subsequently withdraw your consent for our use of it, this could meant that you are unable to perform the actions necessary to achieve the purpose of processing as stated herein or that you are unable to make use of Apps or Websites or Services in such circumstances. We may be able to continue to process your Personal Data to the extent required or otherwise permitted by applicable laws and regulations.

 

  1. Cookies, related technologies and advertising on third party platforms
  2. Cookies

MVSB, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5, device identifiers and similar technologies (such as software development kits (SDKs), which have similar functions to cookies and which may be installed int eh Apps to allow partners to collect certain information about your interaction with the Apps) (collectively, “Cookies”) in connection with your use of the Websites and Apps, which may be persistent or stored only during an individual session on your browsers or devices.

Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may be used for various purposes such as to:

  • Provide the essential, basic functions of the use of our Websites, Services or Apps;
    • Authenticate your or remember your user preferences and settings;
    • Delivering and measuring the e ectives of advertising campaigns, such as by measuring number of views or clickthrough;
    • Serve you relevant advertisements across other apps and websites owned by other companies (whether by us or by other advertisers); and
    • Enhance user interface and experience by generally understanding the online behaviors and interest of users who interact with our Website, Services or Apps.

MVSB may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes MVSB does for itself, third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We don not necessarily have access to or control over the Cookies they use.

 

  1. Disabling the collection of cookies on our websites

You have the right to disable, block or deactivate cookies. Please not that however refusal or removal of some cookie could an ect the availability, functionality or use of our Website, Services or Apps.

You may adjust your internet browser settings to disable, block or deactivate cookies, delete your browsing history or clear the cache from your internet browser. The setting may be contained within the “History”, “preferences”, “Settings” or “Privacy” section of your internet browsers, or you may otherwise consult the help section of your internet browser for more information. You may also adjust your cookie settings.

 

  1. Disabling the display of Targeted Ads on other platforms

We may facilitate the display of targeted advertising on their platforms, such as on other online platforms that you may be a user of.

You may be able to limit our use of your Personal Data to display targeted advertisements on behalf of our advertisers, by adjusting your preference through our Apps. Depending on the type of phone and operating software that you are using, you may be granted the option to disable our use of mobile identifiers (such as Apple’s IDFA or Google’s GAID) and the ability to track you across apps and websites owned by other companies by adjusting the settings available on your mobile devices. Through adjusting the settings on your device, you can typically reset, delete, limit and or otherwise restrict the use of such mobile identifiers.

Although we will not use your Personal Data to show you such targeted advertisement on other platforms, you may still see generic ads that appear relevant to you, this may be because we have engaged third party advertisers/platforms to display ads to users of specific attributes who may find them relevant. You may be able to limit seeing these advertisements through managing your preference on these platforms.

 

  1. Amendments and Updates

We reserve the right to amend, modify, vary or update this Privacy Notice, at our sole discretion from time to time as and when the need arises. The most recently published Privacy Notice shall prevail over any of its previous versions. It is your responsibility to review the Privacy Notice regularly. You agree to adhere to the terms of the Privacy Notice including any variations or any amendments.

 

  1. How to contact us

If you have any queries about this Notice or would like to exercise your right set out in this Notice, kindly reach out to:
Meta Viable Sdn Bhd
metaviable.com